Most conversation intelligence tools record live calls and hand reps a number. PitchMonster scores both real calls and practice role-plays against your playbook - so managers get a skill map grounded in your sales data, with gap analytics by rep and scenario and a dashboard built for the people who run the program.
Scorecard editor - every criterion is yours to set, weight, and update as your playbook changes.
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You write the criteria, set the weights, and decide what counts as passing. Build a different scorecard for each scenario, stage, or ICP segment, and update it when your playbook changes. Historical scores stay intact; new sessions use the new criteria.
After a batch of sessions, the dashboard shows which skills are dropping, which reps sit below threshold, and which scenarios cause the most repeat failures. The Head of Enablement sees where to spend coaching time instead of one team-wide average.
PitchMonster scores what the rep did against your scorecard, not keyword counts or sentiment. Did they handle the budget objection the way your playbook says? Did they confirm next steps? Those are the moves that decide the deal.
When managers see real skill gaps, coaching time goes to the right rep, the right skill.
Sales Ops & Enablement - Upload or sync your call recordings, score against the same scorecards your team practices on, and watch the drift between how reps perform in simulation and on live calls.
Managers with poor stage-to-close - Score late-stage calls against a close scorecard. See where reps lose deals: discounting without qualifying, skipping the next-step push, going quiet on the decision timeline.
Enablement & Compliance - Load approved messaging and forbidden claims as Knowledge Base. The AI flags any deviation on real calls. Pass/fail certification before a rep goes live - finance, pharma, insurance.
Sales Enablement - Reps forget 80% of training within a week. Score a call or role-play within 48 hours of the workshop on the same scorecard. Retention jumps from ~20% to ~90%.
Call Analysis works because of what happens before and after - the role-play that generates the data and the AI Coach that acts on it.
Reps practice realistic conversations with AI buyers before speaking to real prospects. The AI adapts to objections, pushes back, and behaves like your actual ICP, across 29 languages. A judgment-free space to fail, repeat, and get it right before it matters.
Learn moreConversation intelligence software analyzes sales conversations - calls, meetings, and role-plays - and turns them into coaching signals. PitchMonster scores each conversation against your own playbook, then surfaces skill gaps by rep and scenario so managers know where to coach.
